FitnesPRO Product Return Policy
At FitnesPRO, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, please read our return policy for instructions on how to return or exchange items.
1. terms of return
- Refund Period : You can return or exchange an item within 30 days of purchase.
- Product status : The product must be in a new, unused condition, with all original labels, packaging and accessories.
- Receipt : To make a refund, you must present the original receipt or proof of purchase.
2. non-refundable items
Some items cannot be returned or exchanged for hygiene or product-specific reasons, such as::
- Underwear and socks.
- Products that have been used or come into contact with the skin.
- Food and nutritional supplements.
3. refund procedure
- Contact Us : Before returning an item, please contact our customer service team via the email or phone number listed on our website. Our specialists will help you arrange your refund and provide you with detailed instructions.
- Pack the product : Return the product in its original packaging. Make sure that all items (labels, accessories, etc.) are included.
- Sending an item : you can return the product to our store or send it by mail. Return shipping costs are covered by the customer, except in cases where the return is caused by an error on our part (for example, you received the wrong or defective product).
4. refund policy
- Refund period : A refund will be made within 7-10 business days after we receive the product and confirm its condition.
- Refund method : Funds will be refunded to the same payment method used for the purchase (bank card, e-wallet, etc.).
5. exchange of goods
- Exchange : If you would like to exchange an item for a different size or model, please contact our customer service team to check the availability of the required item. If the item is in stock, the exchange will be made after receiving the returned item.
6. client’s responsibility
- Product condition liability : The customer is responsible for any damage to the product during return shipping. We recommend using a reliable carrier and insuring the shipment.
7. contact information
If you have any questions about our refund policy, please contact us:
- Email: shop.drop1net@gmail.com
Phone: +380 98 298 12 96
Address: Andriyivskyy Descent 23/62, Kyiv
WhatsApp: +1 (512) 536-1694